ITSM

Complete IT service management

ITSM is a customisable, cost-effective IT management solution empowering world-class service and management. Each module can stand alone or efficiently integrate with the others. Built specifically for small to mid-sized organisations and geographically distributed enterprises, ITSM incorporates ITIL best practices, bringing together the best in management practices with the best in technology.

Why implement ITSM?

Increased Productivity
Productivity gains come naturally as you streamline workflow, manage change efficiently, and optimise the benefits of change. Service responsibilities have often expanded across multiple business units. ITSM enables you to standardise IT processes and support effective process. FrontRange ITSM simply lets you do more.

IT Workflow Automation
Automations ROI includes more than lowering the costs of repetitive business processes. Automation allows you to quickly identify exceptions, apply resources and enforce priorities. Real-time service data lets you address issues before they become problems. FrontRange ITSM lets you truly manage automation.

Business Alignment
ITSM has moved from simply maintaining system stability to aligning people and IT with the delivery of business value. ITSM must continually improve service delivery and customer satisfaction, increase productivity of the business overall, and contribute to the bottom line. FrontRange ITSM means your business drives your technology.

Compliance
Regulatory needs, such as SOX, COBIT, HIPAA, ISO, present complex challenges. ITSM allows you to stay in compliance and prove compliance, without compliance becoming your core competency. ITSM provides tools for corporate governance, data security/privacy, and sound financial reporting. FrontRange ITSM means you've got it covered.

Features

  • Automatic scans for computers and network devices
  • Full audit trail to record changes to assets throughout each asset's lifecycle
  • Agentless technology that reduces implementation complexity
  • Customisable business processes for real-time alerts and event-driven automated responses
  • Real-time dashboards that you create with customisable queries to display information driven by your business needs
  • Interoperability and shared CMDB integrated with FrontRange ITSM to identify and resolve problems faster
  • Tight integration with the FrontRange ITSM's Problem and Change Management approval processes
  • Modular architecture that supports integration with HEAT

FrontRange ITSM - Managed Services Platform (MSP)
FrontRange ITSM gives you the choice of deployment on your premises or on-demand access via the FrontRange ITSM Managed Services Platform (MSP). The MSP option gives you secure 24/7 access to service technology. MSP can be the right fit for many organisations, improving application agility, delivering faster time to value, and allowing your organisation to redirect capital investment to higher value operations.
What FrontRange MSP Provides

  • A fully hosted infrastructure platform with all required hardware
  • Ongoing administration, backup and maintenance of the software and related infrastructure
  • Subject experts to assist with initial configuration, deployment and enhancements
  • Multichannel customer support via phone email and self service
  • On-demand environment for sandbox testing
  • Comprehensive, collaborative multichannel training programs specially designed for administrators and end users

Enterprise-class Functionality-On Demand!
Choose from a comprehensive suite of FrontRange ITSM technology

Incident Management:a comprehensive incident tracking system that streamlines incident detection, recording, diagnosis, and restoration. Incident Management empowers your service desk staff by providing them with the information and automation tools to restore service operations quickly.


Help Desk: an incident and problem tracking system that reduces the number of incidents and their impact. Help Desk enables your organisation's ability to identify IT infrastructure problem areas and proactively address them.

Service Desk: effectively minimises the negative impact of change for your business, supports audit trail and compliance requirements, and enables you to deliver better service predictably. Service Desk allows you to manage, track and optimise changes to the IT environment. With Service Desk you can build and maintain a CMDB to monitor the relationships between CIS and Service, enabling analysis of impact and cost before implementing a change.

Best Practices: Best Practices has full ITIL compatibility and combines the operation efficiency of service support with the business process alignment and management of service delivery. All seven defined ITIL modules are addressed to drive process maturity.

FrontRange ITSM - PC Lifecycle Management
The Next Generation of Lifecycle Management - enteo v6

enteo v6 automates both routine and complex tasks, from OS, application, and driver installations to remote desktop support. Tasks are completed faster and use fewer human resources, increasing productivity for end users, reducing the burden on IT staff-while increasing their capabilities-and reducing costs.

icon_commentSpeak to an ITSM product specialist now, call +27 21 530 7560 or email info@intelligise.co.za for more information.

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